Overview
We are seeking an experienced eCommerce Business Analyst to support a global software company's ambitious eCommerce transformation initiative. The contractor will work closely with cross-functional teams, translating business objectives and customer needs into structured requirements, all while reporting to the Director of eCommerce Operations & Transformation. This role will focus on improving customer journeys and ensuring the successful delivery of eCommerce solutions from discovery to launch.
Responsibilities
- Lead discovery sessions and requirements workshops.
- Translate business needs into requirements, process maps, user stories, and acceptance criteria.
- Define eCommerce business rules covering products, pricing, payments, and subscriptions.
- Identify risks, dependencies, and gaps before development.
- Support Minimum Viable Product (MVP) definition, User Acceptance Testing (UAT), and launch readiness.
- Ensure delivered solutions meet agreed requirements.
- Develop reusable processes and standards to accelerate future eCommerce initiatives.
Requirements
- 5+ years' experience as a Business Analyst, specifically within eCommerce, SaaS, subscriptions, or digital transformation.
- Strong experience gathering and documenting requirements for complex, cross-functional projects.
- Good understanding of eCommerce and subscription journeys.
- Experience working across business and technical teams.
- Confident in facilitating workshops and influencing stakeholders.
- Familiarity with CRM, ERP, eCommerce, or customer portal systems is advantageous.
- Experience with Salesforce, NetSuite, or Merchant of Record systems is desirable.
- Excellent communication skills and comfortable working in a global environment.