Overview
The Information Technology Support Analyst will play a vital role in providing 1st and 2nd line IT support as part of the Digital Workplace team for a growing organisation in the payments and fintech sector. In this position, the contractor will serve as the primary onsite IT contact, ensuring an excellent end-user experience while collaborating with global support teams to enhance workplace technology. This role primarily focuses on maintaining and supporting the IT environment for a diverse range of employees, from onboarding to troubleshooting.
Responsibilities
- Deliver 1st and 2nd line IT support across the business.
- Provide executive and VIP support where required.
- Administer user access and identity management processes.
- Manage onboarding and offboarding activities.
- Support and maintain macOS and Windows devices.
- Troubleshoot networking, connectivity, and AV issues.
- Maintain meeting room technology and workplace hardware.
- Create and update knowledge base documentation.
Requirements
- Excellent communication and customer service skills.
- Proficiency in Okta, Google Workspace, Intune, Jira, and Workspace ONE.
- Ability to work onsite in London five days per week.
- Experience with Git, GitHub, and GitLab is desirable.
- Knowledge of Microsoft 365 and identity/access management.