Overview
We are seeking an experienced IT Support Engineer to join a small IT team during a period of organizational change and internal tooling migration. The role involves providing hands-on support primarily for macOS environments, as well as managing Google Workspace and Okta systems. You will work closely with senior colleagues to facilitate the migration by addressing day-to-day support needs effectively.
Responsibilities
- Take ownership of IT support tickets and resolve issues independently.
- Troubleshoot macOS devices and provide support for a limited Windows estate.
- Administer and troubleshoot Google Workspace.
- Resolve user access and single sign-on issues through Okta.
- Address additional support issues arising from internal tooling migrations.
- Assist in meeting Cyber Essentials compliance requirements.
- Aid in the operational support during the migration phase.
Requirements
- Strong hands-on experience with macOS support and troubleshooting.
- Proficient in Google Workspace administration beyond basic tasks.
- Working knowledge of Okta and single sign-on processes.
- Experience in handling 2nd line support issues with clear ownership.
- Ability to prioritize tasks and work with limited supervision.
- Some experience with Windows support is beneficial, although macOS is the priority.