Overview
We are seeking an experienced Interim Lead ServiceNow Product Manager to provide strategic leadership and oversight for a comprehensive change transformation program within an elite ServiceNow partner organization. This role will focus on aligning product vision, strategy, and governance across various ServiceNow initiatives while collaborating with senior stakeholders, technical teams, and delivery partners. The contractor will be the primary contact for the ServiceNow platform, guiding its strategic direction and ensuring successful management and integration throughout the project duration.
Responsibilities
- Lead the ServiceNow product vision, strategy, and roadmap.
- Maintain oversight and alignment across inflight ServiceNow programmes and projects.
- Act as the principal point of contact for the ServiceNow platform.
- Lead engagement with senior business, technology, and programme stakeholders.
- Prioritise platform demand based on business value, strategic objectives, and delivery capacity.
- Manage programme dependencies, risks, and key platform decisions.
- Lead governance activities and present updates through the ServiceNow Programme Board.
- Support the effective management of development and test environments.
Requirements
- Significant experience as a Lead ServiceNow Product Manager or senior ServiceNow Product Owner.
- Proven ownership of enterprise-level ServiceNow product strategies and roadmaps.
- Strong experience in demand management and prioritisation.
- Experience providing governance across complex transformation programmes.
- Good understanding of ServiceNow integrations, environments, and release management.
- Strong senior stakeholder management and business-partnering skills.
- Experience managing relationships with ServiceNow and implementation partners.
- Strong governance, decision-making, and transition management capabilities.