Overview
We are seeking a skilled Technical Project Manager to oversee the implementation of a new ITSM platform, Halo, while transitioning from the existing ServiceNow platform. This role requires a hands-on leader who will work closely with technical teams, business stakeholders, and decision-makers to drive the project from planning through to successful delivery, ensuring stakeholder engagement and risk management throughout the process.
Responsibilities
- Lead the end-to-end implementation of the Halo ITSM platform.
- Manage the transition away from ServiceNow and support its phased decommissioning.
- Create and maintain detailed project plans and build timelines.
- Manage RAID logs and proactively identify and mitigate risks, issues, and dependencies.
- Collaborate closely with technical teams and business stakeholders.
- Drive delivery against agreed timelines, milestones, and outcomes.
Requirements
- Proven experience as a Technical Project Manager delivering technology or platform implementations.
- Strong understanding of core project management principles and methodologies.
- Experience managing RAID logs, project plans, and delivery timelines.
- Excellent stakeholder management and communication skills.
- A hands-on approach to work closely with technical delivery teams.
- ITSM platform implementation experience is highly desirable, particularly with Halo and/or ServiceNow.