Overview
The Change Coordinator will spearhead the training and adoption strategy for a major system rollout and AI tool integration within a utilities company. This hands-on role involves collaboration with various teams including office, finance, field, and subcontractors to ensure efficient technology adoption and understanding throughout the organization.
Responsibilities
- Drive the training and adoption strategy for a new system and AI tools.
- Create role-specific training programs and materials for diverse user groups.
- Build and develop a Training Champion/Super User network for ongoing support.
- Produce user-friendly guides, videos, and bite-sized training resources.
- Deliver training via webinars, classroom sessions, and one-on-one coaching.
- Track training completion, adoption, and competency metrics.
- Manage resistance and enhance user confidence throughout the training process.
Requirements
- Proven experience in leading IT training and digital adoption programs.
- Strong background in delivering end-to-end training within fixed timelines.
- Experience training diverse audiences, including technical and non-technical users.
- Excellent communication skills with the ability to simplify complex processes.
- Familiarity with workplace AI tools such as Copilot or ChatGPT.
- Knowledge of change management principles and adult learning theories.
- Experience with training tools like WalkMe, Whatfix, Microsoft 365, and Teams is beneficial.
- Desirable experience in sectors such as field service, construction, logistics, or facilities management.