Overview
The Change Coordinator will lead the comprehensive training and adoption strategy for a significant new system implementation and the integration of AI tools within a major Utilities company. This hands-on role involves collaboration with various teams including office, finance, field, and subcontractors to ensure effective understanding and application of new technologies, enhancing business operations through education and support.
Responsibilities
- Drive the training and adoption strategy by creating role-specific programs and materials for diverse user groups.
- Build and develop a Training Champion/Super User network to promote long-term technology adoption.
- Produce engaging training content, including guides, videos, and mobile app onboarding for field operatives.
- Deliver training through webinars, classroom sessions, and one-on-one coaching, focusing on user confidence and overcoming resistance.
- Track training completion and adoption metrics, working closely with Operations and Finance leaders.
Requirements
- Proven experience in leading IT training, digital adoption, or business change programs.
- Demonstrated ability to deliver end-to-end training within fixed project timelines.
- Strong skills in communicating complex software processes to diverse audiences.
- Experience with workplace AI tools, particularly Copilot and ChatGPT.
- Familiarity with change management principles and adult learning strategies.
- Experience with training tools such as WalkMe, Whatfix, Microsoft 365, and Teams is advantageous.
- Background in field service, construction, logistics, or facilities management is highly desirable.