Overview
The Operational Transformation Programme Manager will play a critical role in advancing operational transformation initiatives within a leading international insurance group. This position involves collaborating with business leaders, outsourcing partners, and data teams to identify and implement BPO, offshoring, and automation opportunities that enhance service delivery and efficiency.
Responsibilities
- Identify and shape BPO, offshoring, and automation opportunities.
- Build business cases and prioritize the transformation pipeline.
- Lead initiatives from assessment through transition and implementation.
- Collaborate with BPO/offshore partners to expand and optimize services.
- Support the implementation of AI-driven opportunities into operational processes.
- Develop future-state processes and Target Operating Models.
- Track benefits, cost savings, and delivery outcomes.
Requirements
- Proven experience in operational transformation, particularly in BPO, offshoring, and automation.
- Strong background in process optimization and program delivery.
- Experience within the insurance or financial services sector preferred.
- Capability to identify opportunities and drive solutions from concept to delivery.