Overview
We are seeking an experienced Project Manager to lead a crucial Operations Transformation programme within a global payments technology company. This contract position focuses on delivering the migration of services to a company-owned cloud operating model, requiring collaboration with various teams to ensure operational readiness and successful service transitions. The ideal candidate will have a strong background in operations transformation and service management, working hybridly with a commitment to overseeing every aspect of the migration process.
Responsibilities
- Drive the target operating model and support model transition.
- Define and secure sign-off for Service Acceptance Criteria (SAC) and Operational Acceptance Criteria (OAC).
- Build and manage Early Life Support / hypercare processes, including defect triage.
- Coordinate efforts across Operations, Engineering, Cloud Platform, Security, and Finance.
- Own the tracking of operational transformation RAID and readiness, surfacing risks before they impact go-live.
- Ensure all services are signed off and safely transitioned to live support.
- Manage the exit strategy into steady-state business-as-usual (BAU).
Requirements
- Proven Project Management experience in operations transformation or service transition.
- Deep hands-on experience with service transitions, including managed service provider (MSP) transitions.
- ITIL qualification related to Service Transition or demonstrable equivalent experience.
- Experience delivering operational readiness in major technology or cloud migration programmes.
- Experience in payments, regulated industries, or 24/7 critical-service environments is advantageous.