Overview
The Salesforce Platform Manager will play a crucial role in taking technical ownership of Salesforce CRM and customer-facing web platforms for a global membership organization. This hands-on position involves configuring solutions, improving the existing platform, and guiding the technical team in making informed product decisions, while maintaining close delivery oversight. The contractor will work collaboratively with stakeholders to enhance the Salesforce environment and deliver strategic improvements over the duration of the contract.
Responsibilities
- Act as the technical lead for Salesforce CRM and web initiatives.
- Design, configure, and enhance scalable Salesforce solutions.
- Take a hands-on role in platform administration and delivery.
- Own integrations between Salesforce, web platforms, and connected applications.
- Define best practices for APIs and system integrations.
- Work with stakeholders to translate business requirements into technical outcomes.
- Shape the platform roadmap and manage the delivery backlog.
- Oversee release management and deployment processes.
Requirements
- Strong hands-on experience with Salesforce configuration and administration.
- Experience with Sales Cloud and Experience Cloud.
- Exposure to Marketing Cloud and customer-facing web platforms.
- Solid understanding of Salesforce architecture, security, and data models.
- Practical experience with integrations and REST APIs.
- Proven ability to manage a Salesforce roadmap and backlog.
- Strong Agile delivery experience including sprint planning and user stories.
- Excellent communication skills for engaging technical and non-technical stakeholders.