Overview
We are seeking a skilled Senior Delivery Manager to oversee the successful implementation of CRM projects for various clients. In this hybrid role, you will manage multiple projects concurrently, fostering strong relationships with clients and guiding cross-functional teams to ensure timely and high-quality delivery. You will be instrumental in establishing project governance and mentoring junior team members while contributing to the continuous improvement of delivery standards and practices.
Responsibilities
- Lead end-to-end CRM implementation projects from initiation to handover.
- Manage multiple client engagements and balance competing priorities.
- Build strong relationships with stakeholders at all levels.
- Own project governance including planning, reporting, and budgeting.
- Coordinate delivery teams across solution design, testing, and deployment.
- Proactively manage project risks and client expectations.
- Drive successful project go-lives and capture lessons learned.
- Support the development of delivery standards and mentor junior staff.
Requirements
- Significant experience with CRM or enterprise software implementations.
- Proven ability to manage multiple projects in a consulting environment.
- Excellent stakeholder management and communication skills.
- Strong commercial awareness with experience in project governance.
- Experience leading cross-functional delivery teams.
- Familiarity with Agile, Waterfall, or hybrid methodologies.
- Highly organized and able to make decisions under pressure.
- Project management qualifications such as PRINCE2, PMP, or Scrum are desirable.