Overview
The Senior Information Technology Specialist will join a UK technology team within a leading global FMCG brand, focusing on a hands-on approach to IT operations. In this role, the contractor will provide 1st and 2nd line support while collaborating with the wider business and mentoring junior team members. The position aims to enhance IT services across a variety of domains, including hardware, networking, and digital workplace technology.
Responsibilities
- Provide hands-on 1st and 2nd line technical support to end-users.
- Collaborate with the IT team to ensure smooth day-to-day operations.
- Support the development and onboarding of junior team members.
- Oversee hardware, networking, AV systems, and digital signage technology.
- Ensure effective IT service management in line with ITIL best practices.
- Troubleshoot network issues and optimize performance.
- Engage with stakeholders to improve IT services and support needs.
Requirements
- Proven experience in 1st and 2nd line IT support roles.
- Demonstrated ability to lead and mentor team members.
- Strong knowledge of end-user computing and hardware systems.
- Hands-on experience with AV systems and digital signage technology.
- Good networking knowledge with effective troubleshooting skills.
- Familiarity with ITIL frameworks and IT service management practices.
- Experience in onboarding processes and user access management.
- Excellent communication skills and stakeholder engagement abilities.