Overview
We are seeking a Senior Salesforce Administrator specializing in Service Cloud for a contract role, where you will contribute to a significant customer service transformation program. In this position, you will collaborate closely with senior stakeholders to enhance operational efficiency, automate processes, and ensure best practices are upheld within the Salesforce platform. This role offers an opportunity to impact a large consumer-facing organization’s customer service operations significantly.
Responsibilities
- Design and implement Salesforce Service Cloud solutions to support customer service process improvements.
- Build and optimise automation using Salesforce Flows, focusing on low-code and declarative development.
- Partner with Customer Service and Salesforce stakeholders to identify opportunities for operational efficiency.
- Support the adoption and optimisation of Einstein capabilities within the existing Salesforce environment.
- Maintain clear technical and process documentation, ensuring changes are fully recorded and understood.
- Manage deployments and environment changes using Gearset, following best practice DevOps processes and version control through GitHub.
Requirements
- Strong expertise in Salesforce Service Cloud administration within complex environments.
- Proven experience creating and maintaining Salesforce Flows to automate business processes.
- Experience working in a contact centre or customer service environment.
- Knowledge of Salesforce Einstein and its practical application within Service Cloud.
- Hands-on experience with Gearset for Salesforce DevOps and deployment management.
- Experience using GitHub for version control, documentation, and change management.
- Ability to document solutions clearly and work effectively with both technical and non-technical stakeholders.
- Preference for declarative, low-code Salesforce solutions rather than custom development approaches.