Overview
As a TechOps Lead, you will take ownership of an Azure-hosted platform, providing structural and operational oversight while guiding a team of engineers towards modernization and enhanced operational efficiency. This role requires hands-on leadership, enabling team members while managing critical incidents and driving improvements in a regulated environment. You will collaborate with various stakeholders to influence operational strategy and facilitate a transition towards a more effective service delivery model.
Responsibilities
- Lead and develop a team of 5+ TechOps engineers, establishing expectations and fostering a productive work environment.
- Manage incoming operational work, ensuring incidents and requests are properly categorized and resolved.
- Establish and maintain consistent service management processes using JIRA Service Management.
- Balance daily operational needs with long-term improvement goals, ensuring adequate time for root cause analysis.
- Provide hands-on technical leadership during complex incidents, driving investigations and identifying permanent fixes.
- Develop a roadmap for stabilizing and modernizing the Azure environment in collaboration with other tech teams.
- Enhance operational resilience through effective backup, disaster recovery, and monitoring strategies.
- Collaborate with senior stakeholders to align priorities and deliver enhancements within regulatory frameworks.
Requirements
- 10+ years of experience in TechOps, infrastructure, SRE, or production operations, with leadership experience.
- Strong hands-on experience with Azure and RHEL in production environments.
- Proven support experience with Java microservices and middleware, particularly using Spring Boot.
- Expertise in incident management, debugging, and root cause analysis.
- Familiarity with ITIL principles and experience in managing operational work intake and prioritization.
- Practical knowledge of Terraform, GitHub Actions, and Ansible.
- Experience in designing service management workflows, especially within JIRA Service Management.
- Demonstrated ability to lead in a 24/7 operational setting, including on-call planning.