Overview
We are seeking an experienced User Researcher for an initial six-month contract focused on a large-scale digital transformation programme. The successful candidate will be instrumental in enhancing the accessibility and usability of digital services by conducting user research and providing insights that shape the design process. Collaborating closely with UX designers, product managers, and developers, this role offers the chance to make a significant impact on how users access digital support.
Responsibilities
- Plan and conduct user research to understand user needs, behaviors, and pain points.
- Utilize qualitative and quantitative research methods, including user interviews, usability testing, and surveys.
- Translate research findings into actionable insights to inform service design and product development.
- Collaborate with UX designers, product managers, developers, and stakeholders to influence decisions.
- Map user journeys and identify opportunities to improve accessibility, usability, and the overall digital experience.
- Present research findings and recommendations to support evidence-based decision-making.
Requirements
- Proven experience as a User Researcher within digital environments.
- Demonstrated experience working within the NHS.
- Strong knowledge of user-centered design, research methodologies, and usability testing.
- Experience conducting user interviews, analyzing qualitative data, and communicating insights.
- Ability to work collaboratively with multidisciplinary teams and effectively engage stakeholders.
- Understanding of accessibility, inclusive design, and digital service standards.
- Experience supporting complex digital services or transformation programmes is desirable.