Overview
The User Researcher will work on a vital AI programme in collaboration with a multidisciplinary team, focusing on usability testing and qualitative research within the public sector. This role requires turning research insights into actionable guidance to ensure the software developed meets real user needs, particularly among government departments and stakeholders. The contract is fully remote and aims to start in late October, with a focus on inclusive research practices and evidence-based decision-making.
Responsibilities
- Plan and run usability testing across the product lifecycle.
- Conduct qualitative research, including in-depth interviews and contextual sessions with government departments and stakeholders.
- Select appropriate research methods to uncover user needs and behaviors.
- Identify and support the recruitment of suitable research participants.
- Analyze findings and present clear, actionable insights to the team and stakeholders.
- Collaborate closely with designers to evaluate wireframes and prototypes.
- Assist the team in establishing research objectives and hypotheses.
Requirements
- 5+ years of user research experience.
- Experience in public sector settings.
- Proficient in usability testing and qualitative research methodologies.
- Experience working with Deaf and hard of hearing users.
- Knowledge of inclusive research practices, especially with accessibility needs.
- Understanding of GDPR and ethical research handling.
- Availability to start in late October.
- Experience in GDS-style environments is a plus.