Overview
We are seeking an experienced AWS Project Manager to oversee cloud-focused delivery initiatives, primarily focusing on large-scale Contact Centre migrations. The successful candidate will work closely with architects, engineers, and customer stakeholders, ensuring effective communication and governance throughout the project lifecycle. This role offers a remote work arrangement with occasional travel to London, making it ideal for professionals based in the UK.
Responsibilities
- Own and deliver end-to-end projects within the AWS ecosystem.
- Lead Contact Centre migration programmes from discovery through to go-live.
- Work closely with architects, engineers, and customer stakeholders.
- Drive delivery governance, RAID management, timelines, and reporting.
- Facilitate workshops, stand-ups, sprint reviews, and customer updates.
- Maintain strong customer relationships and represent the project with credibility.
Requirements
- AWS experience is essential, with proven delivery within the AWS cloud ecosystem.
- Minimum 7 years of project management experience.
- Experience managing Contact Centre migrations, preferably with Amazon Connect.
- Strong customer-facing skills and ability to communicate effectively.
- Solid understanding of Agile delivery frameworks.
- SCRUM certified (CSM, PSM, or equivalent) preferred.
- Background working with consultancies or enterprise-scale clients.