Overview
This role provides essential second-line support for various business applications, enabling the delivery of large-scale projects within a global Corporate IT Team. The contractor will collaborate directly with users to troubleshoot issues, coordinate with software vendors, and ensure the smooth operation of critical applications. The position allows for flexible onsite presence in Scotland and offers an initial contract duration of 6 months with the possibility of extension.
Responsibilities
- Provide Level-2 support for allocated applications and manage incidents/tasks in ServiceNow.
- Liaise with third-party support providers and software vendors to deliver fit-for-purpose solutions.
- Co-ordinate change requests, upgrades, and testing in line with company procedures.
- Monitor the health of critical applications and supporting infrastructure.
- Work with other Operational IT teams on cross-functional fixes and projects.
- Maintain application environments and supporting documentation.
Requirements
- Degree in IT or equivalent work experience.
- 3+ years in application support, with awareness of incident and change management (ITIL).
- Strong problem-solving, customer-focused service delivery, and communication skills.
- Understanding of underlying IT infrastructure including Microsoft Azure, Windows Server/desktop, application packaging and deployment, multi-tier application configuration, SQL Server, and Power Platform.
- Experience producing technical documentation such as specs, configuration rationale, and test cases.
- Professional, reliable, and a strong team player.