Overview
We are seeking a Desktop Support Engineer with Server Exposure to provide comprehensive daily desktop and onsite support. The role includes operational activities related to Windows Server, Hyper-V, Veeam Backup, HP Storage, and Microsoft SQL Server. The contractor will collaborate closely with Network Operations Center (NOC) and vendors while managing incidents and requests through ServiceNow, ensuring adherence to ITIL processes.
Responsibilities
- Provide daily L1/L2 desktop and end-user support.
- Perform hardware troubleshooting, replacements, and installations.
- Coordinate onsite activities with NOC and vendors.
- Handle incidents and requests using ServiceNow.
- Support operational tasks for Windows Server and Hyper-V.
- Monitor Veeam Backup and assist with basic restoration.
- Conduct patching, firmware updates, and backup tape rotation.
- Engage with OEM vendors as required for escalations.
Requirements
- Demonstrated experience in desktop support within a Windows environment.
- Familiarity with Windows Server basics and Hyper-V exposure.
- Knowledge of Veeam Backup management principles.
- Experience with ServiceNow and understanding of ITIL processes.
- Willingness to provide full onsite, hands-on support
- Basic understanding of Active Directory operations is a plus.
- Experience with HP Storage/SAN and SQL Server basics is preferred.
- Prior exposure to data center or onsite support environments is beneficial.