Overview
We are seeking an experienced HR and Employee Relations (ER) Process and ServiceNow Design Authority to lead the transformation of HR services. This role involves collaborating with senior HR and ER stakeholders to assess current practices, design future state models, and translate business requirements into effective ServiceNow solutions. The consultant will act as a subject matter expert, focusing on enhancing employee journeys and optimizing HR processes across the organization.
Responsibilities
- Act as the senior SME for HR and ER, leveraging knowledge of the employee lifecycle and casework.
- Build relationships with senior HR and ER stakeholders to improve processes and discover optimization opportunities.
- Assess existing HR/ER processes and help define a future-state operating model.
- Shape the ServiceNow HRSD and ER roadmap, focusing on enhancing case management and automation.
- Translate requirements into ServiceNow capabilities, advising on configuration and customization.
- Provide design authority on HR/ER processes, ensuring alignment with the broader platform roadmap.
- Advise on transformation priorities and support the adoption of new ServiceNow capabilities.
Requirements
- Proven experience with ServiceNow HRSD, particularly in Employee Relations/HR case management.
- Deep understanding of HR and ER processes and the employee lifecycle.
- Experience in designing or transforming HR operating models in complex organizations.
- Strong stakeholder engagement skills with experience in influencing process design.
- Knowledge of ServiceNow Employee Journeys, especially joiner/mover/leaver processes.
- Familiarity with ServiceNow configuration, automation, and workflows.
- Experience in developing future-state processes and digital transformation roadmaps.