Overview
The Junior Technical Support Analyst will play a crucial role in providing operational support within a busy enterprise technology team. This position is ideal for individuals with 3-5 years of experience in IT support who are eager to enhance their skills while delivering high-quality service to users. Collaborating closely with colleagues both locally and internationally, the analyst will manage incidents and support various Microsoft technologies in a fast-paced environment.
Responsibilities
- Provide 1st and 2nd line technical support across Microsoft technologies.
- Manage and resolve incidents, requests, and service tickets using ServiceNow.
- Support Microsoft 365, Teams, Windows, and Active Directory environments.
- Assist with hardware deployment, onboarding, and asset management activities.
- Support user account administration and access requests.
- Maintain accurate documentation and contribute to knowledge articles.
- Work collaboratively with colleagues to deliver excellent customer service.
- Contribute to continuous improvement initiatives across the support function.
Requirements
- 3-5 years of experience in an IT Support Analyst, Service Desk Analyst, or Technical Support role.
- Experience in an enterprise or corporate IT environment.
- Good knowledge of Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, and Active Directory.
- Experience using ServiceNow or a similar ITSM platform.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills with a customer-focused approach.
- Experience supporting hardware, software, and user accounts.
- Understanding of ITIL principles is beneficial.