Overview
The Product & Account Lead will play a pivotal role in managing a key biotech account for a deep-tech company specializing in AI and robotic systems. In this hybrid contract position, the incumbent will oversee client relationships, product development, and the commercial success of the account, while collaborating closely with internal teams to ensure that solutions meet client needs and achieve adoption within the market.
Responsibilities
- Own the Biotech Account by being the primary point of contact for the client, fostering trust and communication at all levels.
- Set and manage priorities in partnership with the client, ensuring clear expectations and commitments.
- Lead the internal team in delivering account projects, providing direction and maintaining momentum.
- Translate client feedback and market insights into actionable product roadmaps to guide development.
- Monitor overall account performance, including health, satisfaction, and commercial outcomes, reporting to leadership.
- Identify growth opportunities within the account and implement strategies to expand usage and revenue.
- Manage project plans, deadlines, risks, and changes to deliver projects on time and within budget.
- Ensure compliance with data handling and quality standards when working with sensitive information.
Requirements
- 5+ years of experience managing AI projects with multiple stakeholders and delivering production releases.
- Proven track record of owning a client relationship end to end, with commercial responsibilities.
- Background in biotech, pharma, or life sciences, with an understanding of customer requirements.
- Experience translating customer needs into product priorities for engineering teams.
- Strong technical knowledge related to AI, including familiarity with LLMs and data pipelines without coding.
- Excellent scope and budget management skills, demonstrating command over change control and milestones.
- Self-directed approach, comfortable operating without a defined playbook and capable of building processes.
- Comfort in presenting to senior stakeholders and participating in business development initiatives.