Overview
As a Product Lead, you will oversee the development of a conversational AI experience designed to assist customers throughout their journey on the platform. Collaborating closely with engineering and compliance teams, you will ensure the AI agent effectively addresses customer needs while adhering to relevant regulations. This role requires a combination of product design expertise and an understanding of sales conversation strategies to enhance customer engagement.
Responsibilities
- Own end-to-end product design for the conversational AI agent.
- Decide on behavioral and contextual signals for proactive customer engagement.
- Apply sales conversation best practices to improve AI interventions.
- Ensure the accuracy and quality of AI responses as part of the product design.
- Collaborate with legal and compliance teams to ensure adherence to regulations.
- Specify detailed behavior guidelines for the engineering team to implement.
- Establish and execute a testing framework for quality and compliance before rollouts.
Requirements
- Experience in launching a conversational AI product that enhances sales or conversion.
- Strong understanding of conversion strategies in sales conversations.
- Previous experience in telesales, contact centers, or similar digital product work.
- Basic technical knowledge of how conversational AI agents operate.
- Proven ability to work efficiently with technical teams without extensive background explanations.