Overview
We are seeking a Salesforce Consultant to serve as the technical lead for a global membership organization’s Salesforce CRM and customer-facing web platforms. This hands-on role will focus on configuring and improving these systems, ensuring the effective delivery of initiatives while collaborating with stakeholders to translate business needs into technical solutions. The successful candidate will work closely with the technical team and external partners to enhance platform functionality and security, as well as shape the platform roadmap.
Responsibilities
- Act as the technical lead for Salesforce CRM and customer-facing web initiatives.
- Design, configure, and improve scalable Salesforce solutions.
- Manage platform administration, configuration, and delivery.
- Oversee integrations between Salesforce and connected applications.
- Define best practices for APIs, connected apps, and system integrations.
- Work with stakeholders to translate business requirements into clear technical outcomes.
- Lead sprint planning and manage the delivery backlog.
- Improve platform security, data quality, and technical governance.
Requirements
- Strong hands-on Salesforce configuration and administration experience.
- Knowledge of Sales Cloud, Experience Cloud, and Marketing Cloud.
- Experience with customer-facing portals and web-based Salesforce platforms.
- Strong understanding of Salesforce architecture, security, and data models.
- Practical knowledge of integrations and REST APIs.
- Experience in shaping a Salesforce roadmap and technical backlog.
- Proven Agile delivery experience, including user stories and sprint planning.
- Ability to communicate effectively with both technical and non-technical stakeholders.