Overview
The Salesforce Implementation Specialist will work closely with a public sector organization to lead the implementation of Salesforce Service Cloud as their primary customer record solution. This role involves defining best practices, establishing data and configuration standards, and ensuring a repeatable onboarding approach for teams. The contractor will focus on design and standard-setting rather than day-to-day administration, emphasizing effective use of Salesforce within the organization.
Responsibilities
- Define best practices for Salesforce implementation and data management.
- Establish data and configuration standards for the Salesforce system.
- Create a repeatable onboarding process for teams adopting Salesforce.
- Support teams in effectively utilizing Salesforce for case management.
- Repoint existing customer forms to generate Salesforce cases.
- Set case data standards and assist teams in managing cases within Salesforce.
- Provide training for non-technical teams on Salesforce usage.
Requirements
- Strong hands-on experience with Salesforce, particularly in data modeling and case management configuration.
- Experience in integrating Salesforce with separate line-of-business systems.
- Proven track record of establishing data standards and operating models for team adoption.
- Ability to manage and organize fragmented data environments, including data cataloguing and contact de-duplication.
- Experience in onboarding and training non-technical teams on Salesforce.
- Public sector experience is highly desirable.