Overview
The Senior User Experience Designer will focus on enhancing the post-booking customer journey for a leading travel brand, particularly handling disruption scenarios and ensuring a seamless recovery experience. Collaborating with cross-functional teams including product, engineering, and operations, the designer will implement user-centered solutions based on research and usability testing to create effective digital interactions that support customers during challenging situations.
Responsibilities
- Design the post-booking journey across web and native apps, addressing scenarios such as delays and cancellations.
- Plan and conduct research and usability testing, iterating on findings to improve the user experience.
- Develop solutions that align with both user needs and operational capabilities.
- Collaborate with product, engineering, operations, and other stakeholders to ensure integration of designs into the overall system.
- Produce high-quality design deliverables that effectively communicate user concepts and workflows.
- Analyze design impact on business metrics and user satisfaction to drive continuous improvements.
Requirements
- Recent experience in designing post-booking experiences for digital products.
- Strong end-to-end UX design experience across both web and mobile applications.
- Proven skills in conducting user research and usability testing, with examples of impacting design decisions.
- Knowledge or experience within the travel or e-commerce industry is ideal.
- Ability to confidently engage with stakeholders and demonstrate the business value of UX designs.