Overview
We are looking for an experienced Service Designer to contribute to significant government projects remotely. The selected candidate will collaborate with various teams to enhance public service experiences while adhering to the Government Digital Service (GDS) standards. This role focuses on designing user-centric service solutions and requires effective communication skills to convey design concepts to diverse audiences.
Responsibilities
- Collaborate with cross-functional teams to design and optimise public service experiences.
- Apply GDS standards to ensure consistency and quality across all service design projects.
- Conduct user research to inform service design decisions, focusing on user needs and behaviours.
- Develop service blueprints and prototypes, identifying improvement opportunities within current systems.
- Facilitate workshops and design sessions with stakeholders to gather insights and refine concepts.
- Communicate design concepts effectively to both technical and non-technical audiences.
- Support the implementation of service delivery models that cater to diverse user groups.
Requirements
- Proven experience as a Service Designer, preferably within a government or public sector setting.
- Strong knowledge of GDS principles and practises in service design.
- Experience in delivering service design projects that improve public sector services.
- Proficiency in user research methodologies and design tools.
- Excellent communication and collaboration skills.
- Ability to think strategically about large-scale service ecosystems.