Overview
We are seeking an experienced ServiceNow ITOM Technical Consultant to drive the delivery and enhancement of ServiceNow ITOM solutions within complex cloud-based infrastructures. The consultant will collaborate closely with technical teams to implement capabilities such as Event Management, Discovery, and Service Mapping, ensuring optimal performance and integration with AWS environments. The primary focus will be on maintaining the integrity of the CMDB and supporting various technical activities throughout the implementation process.
Responsibilities
- Deliver and enhance ServiceNow ITOM solutions across complex infrastructure environments.
- Configure Event Management capabilities to improve alert quality and operational visibility.
- Implement Discovery and Service Mapping for traditional and containerised infrastructure.
- Ensure the accuracy and integrity of the CMDB by addressing data quality issues and duplicate CI resolution.
- Configure integrations between AWS infrastructure and ServiceNow, including Service Graph Connector.
- Integrate monitoring and event management sources into the ServiceNow platform.
- Support technical design, configuration, troubleshooting, testing, and deployment activities.
Requirements
- Strong hands-on experience with ServiceNow ITOM implementation and consulting.
- Expertise in Event Management, Discovery, Service Mapping, and CMDB functionalities.
- Experience with AWS integrations, including Lambda and serverless environments.
- Knowledge of Health Log Analytics (HLA) and Agent Client Collector (ACC).
- Strong understanding of Incident Response Engineering (IRE) and ServiceNow data quality principles.
- Proven ability to deliver within complex technical environments and collaborate with cross-functional teams.