Overview
We are seeking an experienced 3rd Line Engineer to join a Managed Service Provider for a remote, hands-on support role on a 3-month contract. The contractor will work across various Microsoft environments, providing support for complex incidents and managing a range of technical tickets while prioritizing multiple customer needs. This role requires a strong background in 3rd line support within an MSP setting, as well as the ability to troubleshoot issues independently.
Responsibilities
- Provide technical support across 1st, 2nd, and 3rd line tickets.
- Take ownership of complex infrastructure and Microsoft-related incidents.
- Troubleshoot issues across Microsoft 365 and Azure environments.
- Support Entra ID, Active Directory, and Group Policy.
- Manage Microsoft Intune and endpoint environments.
- Support Exchange Online, SharePoint, and Teams.
- Troubleshoot Windows Server and virtualized infrastructure.
- Maintain clear technical documentation and ticket updates.
Requirements
- Previous experience as a 3rd Line Engineer within an MSP.
- Strong experience with Microsoft 365 and Azure.
- Good knowledge of Entra ID and Active Directory.
- Experience with Intune and modern endpoint management.
- Strong knowledge of Windows Server.
- Familiarity with virtualized environments.
- Strong troubleshooting skills across infrastructure, cloud, and end-user technologies.
- Experience with MSP ticketing systems and SLAs.