Overview
We are seeking an experienced Business Analyst with a strong background in Target Operating Model (TOM) design to contribute to the development of a robust wealth proposition within the UK financial services sector. The contractor will work closely with senior stakeholders to translate strategic ambitions into practical operating structures and governance frameworks, ensuring alignment with client outcomes and regulatory expectations. This position offers a collaborative environment in a hybrid working model, focusing on delivering clear and cohesive operating plans for a new initiative within a well-established organization.
Responsibilities
- Capture and document the target operating model across teams, functions, services, processes, governance and control touchpoints.
- Assess current-state capability and define the future-state operating model needed to support the new UK Wealth proposition.
- Develop TOM artefacts covering roles and responsibilities, service ownership, organisational interfaces, governance forums and decision rights.
- Create clear RACI models, accountability structures and cross-functional hand-off maps across proposition, operations, platforms and governance.
- Work with senior stakeholders to identify operating model gaps, unresolved ownership questions and areas requiring executive decision.
- Document service catalogues, operating principles, governance models and control frameworks in a format suitable for programme approval.
- Ensure the operating model aligns with launch readiness requirements, client outcomes, regulatory expectations and long-term scalability.
- Support programme governance by maintaining a clear view of TOM decisions, assumptions, risks, dependencies and outstanding design issues.
Requirements
- Strong Business Analyst experience with a focus on Target Operating Model design in UK banking, wealth management, private banking or financial services.
- Proven ability to transition from current-state analysis to practical future-state design, including roles, responsibilities and governance structures.
- Experience creating TOM documentation, service catalogues, RACI matrices, accountability models and operating model artefacts.
- Good understanding of regulated financial services environments, including controls, governance, operational risk and service ownership.
- Ability to work across multiple functions, aligning senior stakeholders around clear operating model decisions.
- Comfortable handling ambiguity and shaping structure in undefined processes, accountabilities and governance.
- Strong written communication skills, able to produce concise, sponsor-ready documentation.
- Delivery-oriented, credible and confident operating as a senior contractor in a fast-paced build programme.