Overview
The Change Manager will play a critical role in overseeing a large-scale enterprise systems transformation initiative, focusing on the successful adoption of new technologies and processes within an established organization. This business-focused change role involves collaborating with programme leadership, senior stakeholders, and operational teams to facilitate effective change management practices and ensure a smooth transition to new systems and methodologies. The successful candidate will leverage their extensive experience in managing change in complex environments to drive user engagement and embed new practices across the organization.
Responsibilities
- Develop and deliver the change management strategy for a large-scale systems transformation programme.
- Work closely with programme teams, business leaders, and stakeholders to understand the impact of technology and process changes.
- Lead change impact assessments, stakeholder engagement, and business readiness activities.
- Develop communication, engagement, and training strategies to support successful adoption.
- Identify and manage resistance to change, ensuring business teams are engaged throughout the programme.
- Work across multiple business functions to assess operational impacts and prepare teams for new systems and processes.
- Establish change adoption measures and monitor business readiness ahead of implementation.
- Support the transition into business as usual, ensuring changes are embedded and benefits realised.
Requirements
- Proven experience delivering change management on large-scale enterprise systems transformation programmes.
- Strong background working within complex, multi-functional enterprise organisations.
- Experience supporting major ERP, CRM or enterprise-wide technology implementations.
- Demonstrable experience managing organisational change across multiple departments and senior stakeholder groups.
- Strong understanding of change impact assessments, business readiness, communications and user adoption.
- Ability to engage and influence senior leadership teams while working closely with operational stakeholders.
- Experience managing resistance to change and driving adoption of new processes and technologies.
- Comfortable operating independently within a complex programme environment.