Overview
The CRM Delivery Lead will oversee a crucial CRM migration project, collaborating with business, technology, and supplier teams to ensure a smooth transition to a new platform. This hybrid role involves managing all aspects of delivery, from planning and preparation to testing and post-launch support, while maintaining effective communication with stakeholders throughout the process.
Responsibilities
- Own the project plan, milestones, resources, budget, risks, and dependencies.
- Coordinate internal teams and external suppliers to deliver agreed outcomes.
- Oversee data mapping, cleansing, migration rehearsals, and reconciliation.
- Manage integrations and dependencies with connected systems.
- Lead testing, UAT, cutover planning, and post-launch support.
- Maintain clear governance and reporting, supporting stakeholder communications, training, and adoption.
Requirements
- Proven experience delivering CRM implementation, migration, or re-platforming projects through to go-live.
- Strong delivery experience across data migration, integrations, testing, and cutover.
- Experience managing suppliers and cross-functional teams in complex environments.
- Confident stakeholder management with a practical approach to resolving delivery issues.
- A good understanding of Agile delivery and structured project governance.