Overview
We are seeking a Freshservice Administrator to enhance our Enterprise Service Management platform used across Technology, Facilities, Finance, HR, and Operations. The successful candidate will collaborate with stakeholders to deliver improvements and shape how the business operates, making significant impacts within a fast-growing real estate organization. This role requires hands-on expertise with Freshservice to drive automation and reporting initiatives, aiming to optimize processes across multiple departments.
Responsibilities
- Configure forms, workflows, service catalogues, and permissions in Freshservice.
- Build automations to reduce manual efforts in service management.
- Support integrations with systems such as Salesforce, Microsoft Teams, and Azure AD.
- Create and maintain dashboards and service management reports.
- Drive self-service capabilities and implement knowledge management solutions.
- Collaborate with stakeholders to define and realize a roadmap of improvements for the platform.
Requirements
- Proven hands-on experience with Freshservice administration.
- Strong skills in workflow automation and system integrations.
- Good understanding of ITIL principles and service management practices.
- Experience in implementing ITSM solutions beyond IT, including HR, Facilities, and Finance.
- Confidence in engaging with both technical and non-technical stakeholders.