Overview
The IBMi Managed Services Consultant will provide essential technical support for managed infrastructure and client environments across the UK, primarily working remotely with some required travel to client sites. The role entails a focus on maintaining IBMi and Power Systems environments and involves engaging with both clients and internal teams to ensure operational efficiency and technical excellence. The consultant will participate in an on-call rota while managing incidents and service requests to meet agreed service level agreements (SLAs).
Responsibilities
- Provide technical and operational support across IBMi / Power Systems environments.
- Monitor and respond to alerts across IBMi and wider datacentre infrastructure.
- Act as a primary technical contact for client incidents and service requests.
- Resolve incidents within agreed SLAs and escalate when necessary.
- Carry out planned maintenance, OS, and firmware upgrades.
- Support disaster recovery and data restore testing.
- Maintain technical documentation, procedures, and service records.
- Identify opportunities to improve monitoring, automation, and managed service processes.
Requirements
- Strong hands-on experience with IBMi / IBM Power Systems.
- Previous experience within a managed services, infrastructure support, or technical operations environment.
- Experience supporting and monitoring enterprise infrastructure.
- Good understanding of incident management, SLAs, and escalation processes.
- Experience working directly with clients and communicating technical issues clearly.
- Comfortable working within maintenance windows and an on-call environment.
- Desirable: Knowledge of VMware / virtualisation, enterprise storage / SAN, networking technologies, and ITSM platforms like ServiceNow or Autotask.