Overview
The Implementation Project Manager will play a crucial role in the Customer Technology team, driving technology implementations that enhance customer experiences at various live events and venues. This contractor position demands hands-on delivery management from project inception to go-live, involving significant national travel to client sites. The role focuses on coordinating with external vendors and stakeholders, ensuring successful execution of multi-site technology rollouts in dynamic environments.
Responsibilities
- Deliver multi-site technology rollouts across complex live environments.
- Manage projects from discovery through to go-live and business-as-usual handover.
- Collaborate closely with external vendors, suppliers, and partners to deliver solutions.
- Act as a liaison between business, tech teams, and third-party stakeholders.
- Provide on-site support during key deployments and manage escalations.
- Effectively manage risks, project scope, and stakeholder expectations.
Requirements
- Proven experience in delivering technology implementations and rollouts across multiple sites.
- Background in retail, hospitality, venues, or similar sectors.
- Strong stakeholder and vendor management capabilities.
- Hands-on, delivery-focused mindset with the ability to get things done on-site.
- Comfortable working at pace in a contract environment.