Overview
We are seeking an OCM and Org Design Analyst to support change management activities primarily focused on a ServiceNow implementation. The analyst will work closely with the OCM Lead and cross-functional teams to assess stakeholder impact, prepare for business readiness, and ensure successful adoption of changes. This is a fully remote role with potential trips to client sites in the UK, offering an initial contract of at least 6 months with a possibility of extension.
Responsibilities
- Support the OCM Lead in developing and executing change management activities.
- Conduct stakeholder analysis and change impact assessments for affected teams.
- Support business readiness assessments, identifying risks and training needs.
- Develop and maintain change management deliverables including matrices and plans.
- Track adoption, readiness, and change KPIs, providing regular reporting.
- Support go-live and hypercare activities, addressing user issues and adoption challenges.
- Collaborate with ServiceNow teams to understand platform changes and impacts.
- Document changes to roles, processes, and responsibilities as part of the future-state operating model.
Requirements
- 2–5 years of experience in OCM or Business Change.
- Experience with technology transformation or enterprise platform implementations.
- Proven ability to conduct change impact assessments and stakeholder analysis.
- Experience supporting go-live, adoption, and hypercare phases.
- Good understanding of training and communication strategies.
- A strong analytical mindset with effective documentation skills.
- Exposure to ServiceNow, ERP, CRM, or similar platforms is beneficial.
- Understanding of operating model and process change is advantageous.