Overview
The Product & Account Lead will play a pivotal role in managing the biotechnology account at Oxford Dynamics, working closely with clients, internal teams, and senior stakeholders to ensure successful product deliveries and account growth. This position combines product management with client relationship management, allowing the contractor to influence product direction and enhance commercial performance in a rapidly evolving sector focused on AI and robotics. This role is ideal for someone who thrives in a collaborative environment and is excited about making a meaningful impact in the private sector.
Responsibilities
- Own the Biotech Account and act as the primary contact for the client, building trust and managing expectations.
- Run end-to-end communication, including regular updates and honest escalation of issues.
- Lead the internal team to deliver successful outcomes, ensuring alignment on responsibilities and objectives.
- Translate client feedback into a clear product roadmap and coordinate resources across functions.
- Manage project plans, milestones, and deadlines while identifying growth opportunities within the account.
- Produce clear reporting for clients and leadership, addressing issues and unblocking teams as needed.
- Oversee vendor deliverables to ensure quality and compliance with contract standards.
- Uphold confidentiality and quality standards for sensitive commercial and scientific data.
Requirements
- 5+ years of experience in managing AI projects with a strong client relationship focus.
- Proven track record in biotech, pharma, or life sciences with a deep understanding of client requirements.
- Experience translating customer needs into actionable product priorities for engineering teams.
- Strong familiarity with AI and software technologies, capable of engaging with technical teams.
- Demonstrated ability in scope, requirements, and budget management with robust risk control practices.
- Self-directed and comfortable operating without a predefined process.
- Preferred experience in account growth through renewals or upsells with positive revenue outcomes.
- Familiarity with scientific data or regulated environments and proficiency in stakeholder presentations.