Overview
We are seeking an experienced Product Manager to oversee our client's user-facing digital services in a hybrid work environment. This role involves balancing user needs with technical, governance, and regulatory requirements, making it ideal for someone who thrives on managing complex, high-impact digital products. The Product Manager will collaborate with multidisciplinary teams to drive product vision, discovery, and development while ensuring successful delivery of services.
Responsibilities
- Own the product vision, definition, and roadmap for user-facing digital services.
- Develop and maintain an outcome-focused product roadmap based on user research and service data.
- Lead discovery activities to understand user problems and shape solutions.
- Translate user requirements into clear problem statements and prioritised backlog items.
- Collaborate with Engineering, Service Design, UX, and User Research throughout the product lifecycle.
- Define product success measures and monitor service performance.
- Facilitate Agile ceremonies including sprint planning, stand-ups, demos, and retrospectives.
- Ensure services meet accessibility, security, and wider platform requirements.
Requirements
- Proven experience as a Product Manager delivering user-facing digital services in an Agile environment.
- Strong background in managing product roadmaps from discovery to delivery.
- Excellent understanding of user-centred design and product discovery.
- Experience using research and analytics to inform product decisions.
- Strong skills in backlog management, prioritisation, and requirements definition.
- Proven ability to manage complex stakeholder groups and conflicting priorities.
- Comfortable in technically complex or highly governed environments.
- Experience in health, government, public sector, or regulated digital services is advantageous.