Overview
We are seeking a Technical Support Engineer to join a well-established client in the insurance sector for a fully remote, 6-month contract role with long-term potential. The successful candidate will collaborate with the Support Manager to resolve client tickets, assist with software testing, and deliver training sessions, while also having the opportunity to lead the training function in the future.
Responsibilities
- Resolve day-to-day support tickets through Freshdesk, managing a workload of 40 to 50 tickets daily.
- Assist the Testing Manager with quarterly software release cycles, running regression tests and evaluating new functionalities.
- Support the implementation of automated testing processes.
- Deliver remote training sessions to new and existing users.
- Help build a suite of self-paced video training modules for users.
- Transition into the leadership of the training function over time.
Requirements
- Advanced Excel skills are essential.
- Prior experience with Freshdesk, Microsoft Azure DevOps, MS SQL Server, or test automation tools is beneficial.
- Familiarity with wholesale insurance, especially within the London Market, or experience with insurance broking systems is desirable.
- Strong self-motivation and ability to work independently from home.
- Excellent communication skills and a collaborative mindset are required.
- Must operate through an established Limited Company and provide own IT hardware with a reliable high-speed internet connection.