Overview
The Transformation Programme Manager will play a critical role in accelerating the operational transformation agenda of a leading international insurance group. This hands-on position focuses on identifying and delivering business process outsourcing (BPO), offshoring, and automation opportunities, collaborating with business leaders and outsourcing partners, as well as the AI & Data team, to drive impactful change across the organization.
Responsibilities
- Identify and shape BPO, offshoring and automation opportunities.
- Build business cases and prioritise the transformation pipeline.
- Lead initiatives from assessment through transition and implementation.
- Work with BPO/offshore partners to expand and optimise services.
- Support the implementation of AI-driven opportunities into operational processes.
- Develop future-state processes and Target Operating Models.
- Track benefits, cost savings and delivery outcomes.
Requirements
- Strong experience in operational transformation, especially in BPO/offshoring and automation.
- Proven track record in process optimisation and programme delivery.
- Experience within insurance or financial services is highly advantageous.
- Ability to identify opportunities, shape solutions, and drive them to delivery.