Overview
The Freshservice Consultant will play a pivotal role in enhancing the Enterprise Service Management platform for a dynamic real estate client. This position involves collaborating with diverse teams across Technology, Facilities, Finance, HR, and Operations to optimize service delivery and implement strategic improvements while working in a hybrid model primarily based in London.
Responsibilities
- Configure forms, workflows, service catalogues, and permissions within Freshservice.
- Build automations to streamline processes and reduce manual efforts.
- Support integrations with Salesforce, Microsoft Teams, and Azure AD.
- Create dashboards and reports for effective service management oversight.
- Drive initiatives in self-service, knowledge management, and Freddy AI.
- Collaborate with stakeholders to deliver a comprehensive roadmap of service improvements.
Requirements
- Proven hands-on experience with Freshservice administration.
- Strong skills in workflow automation and system integration.
- Solid understanding of ITIL principles and service management workflows.
- Experience implementing ITSM solutions beyond IT functions (including HR, Facilities, Finance).
- Ability to effectively engage with both technical and non-technical stakeholders.