Overview
The Freshservice Specialist will enhance the Enterprise Service Management platform for a well-established real estate client, collaborating with various departments including Technology, HR, and Finance. The contractor will configuratively streamline processes, implement automations, and manage integrations, while working closely with stakeholders to deliver a roadmap of improvements. This role is pivotal in driving efficiency and promoting self-service capabilities across the organization.
Responsibilities
- Configure forms, workflows, service catalogues, and permissions for Freshservice.
- Build automations to minimize manual efforts within the platform.
- Support integrations with Salesforce, Microsoft Teams, and Azure AD.
- Create dashboards and reports for service management insights.
- Drive initiatives for self-service and knowledge management.
- Collaborate with stakeholders to outline and implement a roadmap of improvements.
Requirements
- Proven hands-on administration experience with Freshservice.
- Strong skills in workflow automation and integrations.
- Solid understanding of ITIL and service management principles.
- Experience implementing ITSM solutions across various business functions (HR, Facilities, Finance).
- Ability to effectively communicate with both technical and non-technical stakeholders.