Overview
We are seeking an IT Support Engineer with active DV clearance to join a specialized team supporting secure and mission-critical systems in a fast-paced, high-impact environment. The successful candidate will deliver hands-on technical support and operational IT services while collaborating with security, engineering, and service teams to ensure the reliability and security of vital systems.
Responsibilities
- Provide day-to-day support across secure IT environments.
- Manage user accounts, access rights, and permissions in accordance with security protocols.
- Install, configure, and maintain hardware and software assets.
- Monitor system performance, availability, and security posture.
- Respond to incidents and service requests within agreed SLAs.
- Maintain accurate system documentation and asset records.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
Requirements
- Active DV Security Clearance is essential.
- Solid background in IT support, administration, or technical engineering.
- Strong experience with Windows environments and user administration.
- Understanding of IT service management processes (incident, problem, change).
- Excellent attention to detail and a methodical approach to documentation.