Overview
We are seeking a Senior IT Operations Professional to join a dynamic technology team within a leading global FMCG brand. This hands-on role involves providing comprehensive 1st and 2nd line support while collaborating with the wider business and mentoring junior team members. The position focuses on daily IT operations, end-user support, and managing a variety of technologies in a fast-paced environment.
Responsibilities
- Provide 1st and 2nd line IT support to end-users.
- Mentor and support junior team members in the IT function.
- Manage day-to-day IT operations, including hardware, networking, and digital workplace technologies.
- Oversee AV systems and digital signage installations and troubleshooting.
- Collaborate with stakeholders to ensure effective communication and service delivery.
- Implement ITIL practices and enhance IT service management processes.
- Assist with onboarding, user access, and overall IT operational tasks.
Requirements
- Strong experience in 1st and 2nd line IT support.
- Prior experience in a people leadership role, managing junior team members.
- Excellent knowledge of end-user computing and hardware.
- Hands-on experience with AV systems and digital signage.
- Good networking knowledge and troubleshooting abilities.
- Strong understanding of ITIL and IT service management methodologies.
- Experience in onboarding and user access processes in IT.
- Background in FMCG, retail, or other fast-paced sectors is desirable.