Overview
The Change Manager role focuses on leading the people aspects of a pivotal underwriting transformation program within the London Market insurance sector. The contractor will work collaboratively with underwriting teams to guide the adoption of new processes, facilitating a transition from manual methods to a streamlined operating model. This position demands engagement with stakeholders at all levels, driving a culture of acceptance and adaptation to significant operational changes.
Responsibilities
- Lead the Change Management workstream to ensure successful adoption of new underwriting processes.
- Conduct change impact assessments to identify key stakeholders and readiness levels.
- Engage with stakeholders and executive teams to align on change initiatives.
- Perform training needs analysis to support underwriter onboarding and change readiness.
- Coordinate user acceptance testing (UAT) and business engagement activities.
- Track adoption metrics and benefits realization throughout the project.
Requirements
- Demonstrated experience in Change Management within the insurance industry.
- Experience collaborating with underwriting teams and operations.
- Strong stakeholder management skills, engaging both SMEs and executive leaders.
- Proven ability to manage resistance and foster organizational adoption.
- Desirable: Knowledge of London Market insurance practices.
- Desirable: Experience with underwriting workbench and pricing platform implementations.