Overview
The Programme Test Manager will oversee a significant CRM transformation programme within a complex enterprise environment for a consulting client. This role requires collaboration with various stakeholders, including project managers, business stakeholders, and third-party suppliers, to ensure that testing activities are effectively planned, managed, and executed to meet quality standards. The Test Manager will provide leadership and governance across multiple workstreams, enabling the successful delivery of the project.
Responsibilities
- Lead and govern testing activities across the CRM transformation programme.
- Develop and implement comprehensive test strategies including SIT, UAT, and regression testing.
- Ensure adherence to testing standards and quality gates throughout the project lifecycle.
- Collaborate with stakeholders, architects, development teams, and suppliers for delivery assurance.
- Manage risk, issues, dependencies, and defects related to testing activities.
- Monitor and report on the progress of testing to senior management and stakeholders.
- Drive successful data migration and integration testing efforts.
- Ensure compliance with regulatory and audit requirements.
Requirements
- Proven experience as a Programme Test Manager on large-scale transformation programmes.
- Strong expertise in multi-workstream testing activities.
- Experience managing different types of testing including SIT, UAT, and E2E.
- Familiarity with enterprise CRM platforms, ERP solutions, and system integrations.
- Excellent stakeholder management and executive reporting skills.
- Understanding of risk, issue, dependency, and defect management.
- Experience in test governance, quality gates, and release management.
- Knowledge of Agile, Waterfall, and hybrid delivery methodologies.